Customers expect clear, timely tracking information. For U.S. ecommerce brands end-to-end tracking is now essential to meet customer expectations and drive repeat business. That’s because when customers can track their packages, they’re not just following a delivery—they’re building a relationship with your brand that extends beyond the purchase.
Backed by HAQM’s logistics network, HAQM Shipping with advanced tracking technology to give you and your customers visibility from warehouse to doorstep. Here’s how it works.
Visibility Drives Loyalty
When customers can see handoffs, they don’t just feel informed. They feel looked after. That end-to-end view sets the stage for transparency and gives you and your customers a clear picture of each package’s journey. Let’s explore how HAQM Shipping turns that transparency into action:
- Builds trust with proactive SMS and email updates that reduce “Where’s my order?” calls.
- Confirms hand-offs or safe-place deliveries, cutting exposure to claims.
- Keeps your team ahead of issues with data you can act on.
Build your pick-up experience to suit you
With pickups seven days a week, we keep your operations moving. On heavy days, we’ll schedule a pallet collection; on light days, we’ll pick up a loose load. Either way, our driver scans each parcel before it leaves, so tracking updates can hit your customers’ phones and email while the truck is rolling out. Late-day pickup windows give you extra selling time without crowding the warehouse.
See every step from start to finish
We provide simple tools and APIs to manage orders and schedule pickups, backed by HAQM’s logistics network. Real-time tracking keeps you and your customers informed, ensuring visibility from pickup to delivery, including the four stages your customers care about:
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- Picked up
When a shipment is picked up from your warehouse. From here our website, API, SMS, and email tracking keep you informed of where your parcels are. - On the way
When the parcel is scanned into our network, sorted, and loaded onto a truck for the middle leg of its journey. Where available, we provide GPS location pins to help you track your packages and reduce lost items and claims. - Out for delivery
When the parcel has been loaded onto an HAQM delivery van and is en route to its final destination. SMS and email messages go out to your customers so they know their order is on the way. - Delivered, attempted, or unable to deliver
When a parcel has reached its destination. The prompts shared with the customer may vary based on the delivery situation. Our photo on delivery serves as a source of delivery confirmation when your customer is unavailable. Giving you the control to take action.
Highly customizable tracking
Tracking is more than a status page. It’s a conversation your brand leads. Add your logo so updates feel familiar. Decide how often texts and emails are sent to your customers. The live controls in your dashboard or API can be switched on or off in a few simple steps. This way, customers feel informed and you stay in control of the delivery experience.
Work with tools that fit your workflow
Your team can keep working in the tools they already know and trust, while HAQM Shipping integrates behind the scenes and turns that familiar workspace into a launch pad for every parcel.
Here’s how you can do that:
• Fast setup with integrators like ShipStation and Linnworks.
• Advanced HAQM Shipping API for rates, labels, pickups, and real‑time tracking feeds.
• Mobile app for live updates on the go.
Delivering the support that you need
When things don’t go as planned, HAQM Shipping support can help. We aim to avoid delivery interruptions before they happen by proactively identifying and resolving issues to maintain the best possible customer experience.
When a parcel slows down, HAQM Shipping raises a delay alert for you and the customer at the same time. The end-to-end signal lets you share a revised arrival window before questions surface. The update appears in the same tracking link your customer already uses. They stay confident, your support team stays ahead, and the delivery remains on track even when the route changes.
Get started with HAQM Shipping today
HAQM Shipping puts these benefits within easy reach through technology built for scale, and for your customers.
With HAQM Shipping tracking you can:
- Increase brand loyalty by providing proactive communication that builds trust.
- Reduce delivery issues through transparency and flexibility.
- Decrease support calls for tracking updates that can be accessed with a few clicks
- Combat fraud by using technology to confirm successful handoffs.
- Stay informed so you can provide the best customer experience possible.
From your warehouse to the customer’s doorstep, HAQM Shipping delivers the reliability e-commerce retailers need to thrive. Are you ready to enhance your business and elevate delivery experiences? Connect with us today at http://shipping.haqm.com/get-started.
